Return and Refund Policy

Returns

Because SHFTD™ products are ingestible supplements, we do not accept returns or exchanges for buyer’s remorse, flavor preferences, or products that have been opened or used.

Please do not send any product back without first contacting our support team. Unauthorized returns will not be accepted or refunded.

Damaged, Defective, or Incorrect Orders

Contact support@tryshftd.com within 30 days of delivery if your order arrives damaged, defective, misprinted, or incorrect.

Please include:

Your order number
A brief description of the issue
Clear photographs of the product and packaging

Once your claim has been reviewed and approved, we will provide a replacement or refund at no additional cost.

Lost Packages

Claims for packages believed to be lost in transit must be submitted within 30 days of the estimated delivery date.

Email support@tryshftd.com with your order number and tracking information. Approved claims may qualify for a replacement or refund.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders that are lost, returned, or undeliverable because of an incorrect, incomplete, or insufficient address are not eligible for a refund. Additional shipping charges may apply if reshipment is available.

Unclaimed or Refused Packages

Packages that are refused, left unclaimed, or returned because the recipient did not pay applicable customs duties, taxes, or import fees are not eligible for a refund.

Refunds

Approved refunds will be issued to the original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges are nonrefundable unless the order was damaged, defective, incorrect, or the issue was otherwise determined to be the fault of SHFTD™.

Contact Us

For questions regarding returns, replacements, or refunds, contact:

SHFTD™
support@tryshftd.com