General Questions

What is SHFTD™ Focus Performance Powder?

SHFTD™ Focus is a nootropic performance powder formulated to support focus, mental clarity, alertness, and balanced energy.* It is designed for work, studying, gaming, training, and other moments that demand your attention.

What flavors are available?

SHFTD™ Focus is currently available in Sour Candy and Sour Grape.

What is included in the Variety Pack?

The Variety Pack includes one full-size tub of Sour Candy and one full-size tub of Sour Grape. Each tub contains 20 servings, giving you 40 total servings.

Do both flavors use the same formula?

Yes. Sour Candy and Sour Grape contain the same active performance formula. The flavoring ingredients differ to create each flavor.

How do I use SHFTD™ Focus?

Mix two scoops with 16 fl oz of water and shake or stir until fully blended. Use it before work, studying, gaming, training, or whenever it is time to lock in.

How much caffeine is in one serving?

One full serving contains 200 mg of natural caffeine sourced from green tea.

How many servings are in each tub?

Each tub contains 20 servings.

How many calories are in one serving?

Each serving contains 10 calories and 0 g of added sugar.

What ingredients are included in the formula?

The formula includes L-Arginine HCl, Inositol, Alpha-GPC, natural caffeine from green tea, L-Theanine, Asian Ginseng Extract, Black Pepper Extract, and a blend of B vitamins.

Is SHFTD™ Focus only for working or studying?

No. It is designed for students, professionals, athletes, gamers, creators, and anyone looking for support during mentally or physically demanding parts of the day.*

Is SHFTD™ Focus a pre-workout?

It can be used before training, but it is not designed only as a traditional pre-workout. The formula is built to support focus, clarity, alertness, and mental energy across work, study, gaming, training, and everyday routines.*

Can I take more than one serving per day?

Do not exceed five scoops within a 24-hour period. Remember that one full serving contains two scoops and 200 mg of caffeine.

Can I use this product while pregnant, nursing, taking medication, or managing a medical condition?

Consult your physician before using SHFTD™ Focus if you are pregnant, nursing, taking medication, or have a medical condition.

Does this product contain allergens?

SHFTD™ Focus is manufactured in a facility that also processes milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soybeans, and sesame.

Where is SHFTD™ Focus manufactured?

SHFTD™ Focus is manufactured in the United States.

How should I store the product?

Store the tub in a cool, dry place and keep it out of reach of children. Secure the lid tightly when it is not in use. Do not use the product if the safety seal is broken or missing.

Guarantee and Returns

Is there a 30-day money-back guarantee?

Yes. Try SHFTD™ Focus for 30 days. If it is not for you, contact us within 30 days of delivery and we will give you your money back.

What should I do if my order arrives damaged, defective, misprinted, or incorrect?

Email support@tryshftd.com within 30 days of delivery with your order number, a brief explanation, and clear photos of the issue. Once reviewed and approved, we will arrange a replacement or refund.

What should I do if my package is lost in transit?

Contact support@tryshftd.com if tracking has stopped updating or the package has not arrived by the estimated delivery date. Lost-package claims must be submitted within 30 days of the estimated delivery date.

Can I return a product without contacting you first?

No. Please contact us before sending anything back. Our team will review your request and provide the correct instructions.

Do you offer exchanges?

We do not process automatic exchanges. Contact support@tryshftd.com and we will help determine the best solution based on the situation.

How will I receive my refund?

Approved refunds are returned to the original payment method used for the order. Processing time may vary depending on your bank or payment provider.

Ordering and Payment

What payment methods do you accept?

We accept major credit and debit cards. Any additional payment options available for your location will appear during checkout.

Are there any handling or processing fees?

We do not add separate handling or processing fees. Your complete order total will be shown before you submit payment.

Why is my payment not going through?

Make sure your card information is correct and that the billing address matches the address connected to your payment method. You may also need to contact your bank to approve the transaction.

Will I receive an order confirmation?

Yes. An order confirmation will be sent to the email address entered at checkout shortly after your order is placed.

Can I cancel my order?

Contact support@tryshftd.com immediately. Orders can generally only be canceled during the first two hours after they are placed. Once fulfillment begins, the order can no longer be canceled.

Can I change the shipping address after placing my order?

Contact us immediately. Address changes are generally only possible within the first two hours after the order is placed. Once the order enters fulfillment, the address cannot be changed.

What happens if I entered the wrong address and the order has already shipped?

Once an order has shipped, we cannot redirect it. Packages returned because of an incorrect or incomplete address may require an additional reshipping payment. Always review your address carefully before completing checkout.

Shipping Questions

Do you offer free shipping?

Free shipping may be included with qualifying bundles or promotions when clearly shown on the product page. Otherwise, available shipping rates will be displayed at checkout.

How long does order processing take?

Orders normally require 1–5 business days to be prepared before shipping. Processing time is separate from carrier transit time.

How long does US delivery take?

After fulfillment, regular US shipping generally takes 2–4 business days. Including fulfillment, most US orders arrive in approximately 3–9 business days. Express shipping may be available at checkout and generally takes 1–3 business days after fulfillment.

Do you ship internationally?

Yes, we ship to select international destinations. Available countries and shipping options will appear during checkout. We do not currently ship to every country.

How long does international delivery take?

International shipping generally takes 3–5 business days after fulfillment. Including processing, most international orders arrive in approximately 4–10 business days, although customs may cause additional delays.

Will I have to pay customs duties or import taxes?

International customers may be responsible for customs duties, import taxes, or other fees charged by their country. These charges are not included in the product or shipping price and are determined by local customs authorities.

Will I receive tracking information?

Yes. Tracking information will be emailed once your order has been fulfilled and handed to the carrier.

Why has my tracking information not updated yet?

Tracking may take a short time to update after the carrier receives the package. International tracking can also pause while an order is being processed through customs.

Do weekends and holidays count as business days?

No. Business-day estimates do not include weekends or public holidays. Shipping and fulfillment may also take longer during major promotions and holiday periods.

Customer Support

How can I contact customer support?

Email us at support@tryshftd.com or use the contact form on our website. Include your order number when contacting us about an existing order so we can assist you faster.

*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.